Pretty Well Done With Comcast

[blairmacg]

Comcast has told me, basically, take it or leave it.  My bill has nearly doubled in twelve months.  I was just told there are no options to reduce the bill that won't also reduce my service to very, very basic (as in only local) channels. Oh, and I am the one who must make an 80-mile round trip to return their equipment to their office.  Because, you know, Comcast is doing me a great favor by letting me pay them lots of money.  I should be overjoyed to lose nearly $150 in billable hours AND pay $4 a gallon for gas.  Whee!

So now I'm looking at other options, with the intent of switching in the next 30 days. Any advice or experience y'all have on the matter of cable and/or internet, I'd be happy to hear it.

Comments

[queenoftheskies.livejournal.com]

A lot of people out here swear by satellite TV. I still have cable, so I wouldn't know.

[blairmacg.livejournal.com]

My sole experience with satellite was in a far more rural setting, and whenever the weather was marginal, so was the service. But things may have improved in the last couple of years.

[comcastcares5.livejournal.com]

Hi there! I work for Comcast. I can reach out to my contacts to see if we have a better pricing for you. Please feel free to contact me, provide your info as well as the link to this page as a point of reference.

Thanks for providing the opportunity to assist.

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com

[blairmacg.livejournal.com]

Thank you, but the issue has moved beyond pricing and into basic business practices.

When I called Comcast the second time, the first thing the rep did was try upselling additional products with the promise I could call back in 12 months--when the prices would rise--for "loyalty discounts." That's the SAME line Comcast used on me 12 months ago!

Today it took fifteen minutes to "discover" that loyalty discount and apply it to my current bill--which took off a mere third of the price increase.

I shouldn't have to work so hard to be a customer. I shouldn't have to go begging for a promised loyalty discount.

Oh, and before I could hang up the call? The rep tried to upsell *again.*

[lwe.livejournal.com]

I've dealt with three cable systems in the last decade or so. RCN had the best service department and didn't jack up the price that I recall but had occasional reliability issues, Verizon FiOS (which we have now) is perfectly adequate but does inch the price up, and Comcast sucked.

Which probably isn't much help, but lets you know you aren't alone in despising Comcast.

[blairmacg.livejournal.com]

Hey, commiseration is of great emotional help. :)

Best of all: I got an email today announcing their New! Special! Service! which basically boils do...it's easier to pay them online. SO glad they made that easier, yep.